Automate call reception, workshop booking, and customer follow-ups 24/7. Purpose-built for South Africa's automotive market — in English, Afrikaans, and Zulu.
How it works
In just 90 seconds, diago answers calls, qualifies customers, books workshop slots, and updates your CRM — automatically.
diago picks up every call within seconds — no hold music, no missed opportunities. Even at 2am or on public holidays.
Natural language processing identifies the customer's need — service booking, parts query, lead inquiry — and responds naturally in their language.
diago checks your live schedule, books the right slot, and sends an SMS confirmation — syncing directly with your DMS.
Every call is logged, transcribed, and pushed to your CRM. Zero manual data entry. Your team sees the full picture on every customer.
Our solutions
Every feature is built around the realities of South African automotive dealerships — from high call volumes to load-shedding resilience.
diago answers every inbound call instantly — whether it's a customer booking a service, following up on a quote, or checking vehicle status. No call goes unanswered, even after hours.
Customers speak naturally to book their next service. diago captures all required details, checks your live DMS availability, and confirms the slot — instantly.
Customers can call to check where their car is in the service process. diago pulls live service records and gives an accurate, natural-language update — freeing your advisors for higher-value work.
When a lead submits an enquiry online, diago calls them back within seconds. It qualifies intent, gathers information, and only routes the hottest leads to your sales consultants.
diago connects directly to South African dealership management systems and CRM platforms. All customer interactions are captured, synced, and searchable — with no manual data entry and no information gaps between your front desk, service advisors, and sales teams.
Built for South Africa
diago Africa brings proven European dealership AI — now localised for the South African context.
South Africa's customers speak in many languages. diago understands and responds naturally in all three major languages — without switching menus.
Hosted on resilient cloud infrastructure with South African data residency. diago keeps answering calls regardless of power outages at your dealership.
All customer data is handled in full compliance with the Protection of Personal Information Act. Your customers' privacy is protected by design.
Our South African team handles onboarding, training, and ongoing optimisation — in your time zone, with real understanding of the local market.
South African Automotive Market
Now accepting early adopter dealerships
Be among the first South African dealer groups to deploy diago Africa. Early adopters receive priority onboarding and preferred pricing.
Proven results
What dealerships say
Service advisors, aftersales managers, and dealer principals share how diago transformed their operations.
"Since deploying diago, our workshop is fully booked days in advance. Not a single call falls through — even when our advisors are tied up. It's changed how we operate completely."
"Our sales team now only speaks to leads that are genuinely interested. diago handles the initial qualification so smoothly that customers don't even realise they're talking to AI."
"Load-shedding used to kill our call volumes. With diago running in the cloud, our customers still get through and our bookings keep coming in. It's been a game-changer for us."
Get started
Book a 30-minute video call with our South African team. A focused discussion about your dealership's call handling challenges — and how diago can solve them.
What we'll cover in your demo:
Or email us directly at africa@diago.ai